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The Dell Listening & Command Center
Dell (US)
The Dell Social Media Listening Command Center (LCC) is a highly innovative use of technology to connect the company to customer conversations around the globe. The LCC allows Dell to listen, engage, act and share conversations across the Web and to collaborate across the company to enhance customer service and product quality. Uniquely leveraging Radian6 analytic tools, Dell monitors 22,000+ daily web posts in 11 languages to identify real-time conversation trends and issues. Social media is now woven into the fabric of the company, connecting Dell with its customers to listen, engage and act in every facet of the company.
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